VACANCIES

Service Expectation:

The INSTITUTE strives to deliver world-class service to encourage its existing membership to continue their association with the facility and to facilitate a smooth process at the point of renewal. It is expected that staff at the forefront of service delivery will do everything possible to ensure that members, visitors and staff have the best possible experience at the INSTITUTE and that complaints or suggestions are handled in a professional and efficient manner as they arise.

Job title:    Junior Floor Supervisor
Location:    Sports Science Institute of South Africa
Department:    Wellness & Fitness Centre
Departmental Manager:    Fitness Centre Manager
Salary Grade:    Market Related
Starting Date:    TBC
Employment Type:    1 year fixed-term contract, on-site
Working Hours:    Shift Based

Role Summary:    

The Junior Floor Supervisor oversees day-to-day activities on the gym floor, ensuring a clean, safe, and welcoming environment for members. Provides support to trainers, assist members with equipment, and handles basic customer inquiries. Additionally, assists to maintain equipment and ensure all safety protocols are followed, promoting a positive fitness experience for everyone.

Qualifications, Experience and Duties:    Education and Certifications:
•    Certificate in Sports Science Exercise/Management or similar.
•    6 months’ gym floor experience with practical knowledge on handling gym equipment and safety will be advantageous. 

Job Functions:
• Be visible on the Fitness Centre Floor, offer assistance to members who are training.
• Check technique and help them to understand their exercise programs as prescribed by the Biokineticist.
• Ensure that safety rules are strictly applied on the Fitness Centre Floor and in the pool area.
• Ensure that the Fitness Centre Floor is kept neat and orderly throughout the shift. 
• Be well presented at all times – neatly dressed in uniform.
• Always be helpful and available to members.
• Ensure that the Code of Conduct standards are met at all times.
• Be familiar with the INSTITUTE and programmes offered. Be able to pass on accurate information about the INSTITUTE to members.
•  Report any equipment out of order to the Operations Manager or Manager on Duty (MOD). Where possible, assist in fixing the equipment. Ensure that “Out of Order”
signs are placed on broken equipment.

Key Performance Areas:    

•  Stepping in to lead classes when required, ensuring lesson plans are followed, and maintaining the flow of the classes. Which involves being adaptable, engaging participants effectively, and making sure that objectives are met.
•    Delivering excellent customer service to clients, addressing their needs and concerns professionally, and ensuring customer satisfaction.
•    Efficiently organizing time to meet deadlines and complete tasks without compromising quality. This involves balancing various duties, such as administrative work, class facilitation, and customer service, all within the given work schedule.
•    Ensuring that blood pressure measurements are taken immediately upon the alert (e.g., when a signal or bell sounds). This requires being alert, responsive, and consistent with health-related duties.
•    Actively being present in the designated area to attend to any immediate needs, monitor activities, and ensure smooth operations. Being available ensures that issues can be
addressed in real-time and contributes to a positive,  organised environment.

Abilities, Skills, and Attributes:    

•    Good administrative and time management skills.
•    The ability to work well in a team.
•    The ability to work efficiently whilst dealing with multiple tasks.
•    The ability to process information and adhere to defined procedures and policies.
•    A tech-savvy attitude, efficient and capable with online client databases and a basic understanding of the digital world and a competent level of computer literacy in the MS suite.
•    Able to be flexible and adaptable to the organisation’s needs and requirements.
•    A cheerful personality with excellent people skills.

How to apply:    

1. Completing the online form on the SSISA website, AND
2. E-mailing the following to humanresources@ssisa.com:
•    Comprehensive Resume
•    Cover Letter
•    Qualifications
•    Residential distance to the SSISA office (Newlands, Cape Town)
•    Salary Expectations

Kindly note that only applications that fully comply with the specified requirements will be considered for this position.

We are an equal opportunity employer, committed to diversity and inclusion; however, preference will be given to Employment Equity candidates in accordance with the Employment Equity Act of South Africa.

Closing date:    

27 December 2024

Contact Details: humanresources@ssisa.com