VACANCIES

Service Expectation:

The INSTITUTE strives to deliver world-class service to encourage its existing membership to continue their association with the facility and to facilitate a smooth process at the point of renewal. It is expected that staff at the forefront of service delivery will do everything possible to ensure that members, visitors and staff have the best possible experience at the INSTITUTE and that complaints or suggestions are handled in a professional and efficient manner as they arise.

Job Title: Junior Floor Supervisor
Location: Sports Science Institute of South Africa
Position Type: Fixed-Term, on-site
Department: Wellness & Fitness Centre
Reports to: Fitness Centre Manager

Job Purpose:

The Junior Floor Supervisor oversees day-to-day activities on the gym floor, ensuring a clean, safe, and welcoming environment for members. Provide support to trainers, assist members with equipment, and handle basic customer inquiries. Additionally, assists to maintain equipment and ensure all safety protocols are followed, promoting a positive fitness experience for everyone.

Qualifications & Experience:

• Achieved a certificate or higher in Exercise/Sports Science Management or similar.
• Qualification endorsed by SSISA.

Duties:

• Be visible on the Fitness Centre Floor, offer assistance to members who are training.
• Check technique and help them to understand their exercise programs as prescribed by the Biokineticist.
• Ensure that safety rules are strictly applied on the Fitness Centre Floor and in the pool area.
• Ensure that the Fitness Centre Floor is kept neat and orderly throughout the shift.
• Be well presented at all times – neatly dressed in uniform.
• Always be helpful and available to members.
• Ensure that the Code of Conduct standards are met at all times.
• Be familiar with the INSTITUTE and programmes offered. Be able to pass on accurate information about the INSTITUTE to members.
• Report any equipment out of order to the Operations Manager or Manager on Duty (MOD). Where possible, assist in fixing the equipment. Ensure that “Out of Order” signs are placed on broken equipment.

Key Performance Areas:

• Stepping in to lead classes when required, ensuring lesson plans are followed, and maintaining the flow of the classes. It involves being adaptable, engaging participants effectively, and making sure that objectives are met.
• Delivering excellent customer service to clients, addressing their needs and concerns professionally, and ensuring customer satisfaction.
• Efficiently organizing time to meet deadlines and complete tasks without compromising quality. This involves balancing various duties, such as administrative work, class facilitation, and customer service, all within the given work schedule.
• Ensuring that blood pressure measurements are taken immediately upon the alert (e.g., when a signal or bell sounds). This requires being alert, responsive, and consistent with health-related duties.
• Actively being present in the designated area to attend to any immediate needs, monitor activities, and ensure smooth operations. Being available ensures that issues can be addressed in real-time and contributes to a positive, organised environment.

The ideal candidate will have:

• A cheerful personality with excellent people skills.
• Good administrative skills.
• The ability to work well in a team.
• Good energy levels for early morning or late afternoon shifts.
• The ability to work efficiently whilst dealing with multiple tasks.
• The ability to process information and adhere to defined procedures and policies.
• Good time management skills and the ability to pay attention to detail.
• Open to learning and continuous training.
• A tech-savvy attitude, efficient and capable with online client databases and a basic understanding of the digital world and a competent level of computer literacy in the MS suite.
• Able to be flexible and adaptable to the organisation’s needs and requirements.
• Meet the requirements of our employment equity goals.

Closing Date for applications:

Monday 11 November 2024.

How to apply:

1. Completing the online form on the SSISA website, AND
2. E-mailing the following to humanresources@ssisa.com

• Comprehensive Resume
• Cover Letter
• Qualifications
• Residential distance to the SSISA office (Newlands, Cape Town)
• Salary Expectations

Please note that ONLY candidates who follow the application instructions, will be considered for the position.

We are an equal opportunity employer, committed to diversity and inclusion.

Contact Details:

humanresources@ssisa.com